JDWNRH aims to reduce waiting time, improve patient services

KINLEY KHANDU CHODEN | Thimphu Patients at Jigme Dorji Wangchuck National Referral Hospital are spending less time waiting for consultations as the national referral hospital gradually expands its appointment-based system across departments. Although the system has shown positive results in several departments, hospital officials say challenges still remain as many patients continue to rely on the older token system. The appointment system was first introduced in 2018 with the aim of streamlining patient flow and reducing unnecessary waiting time at the hospital. Medical Director Dr. Phub Tshering said the hospital introduced the system mainly to make healthcare services more convenient